What do you charge for shipping?
Is my credit card information secure?
How can I contact you?
What are your store hours?
What is your exchange policy?
What is your return Policy?
Is the clothing on the website always in stock?
Do you have a privacy policy?
Security
Your shopping with Hunter and Coggins has been made safe through the use of SSL on our online server. To take advantage of secure shopping, you must have an SSL compatible browser such as Netscape Navigator or Microsoft Internet Explorer. You can order on-line using our secure server, or by calling 1-800-343-9396
How to Contact Us
Call us at 1-800-343-9396
or locally at 828-252-8496
Visit Our Store at
28 North Spruce Street
Asheville, NC
or send email: [email protected]
Store Hours
Monday - Saturday 10:00 AM - 5:00 PM
Sundays (Thanksgiving though Christmas only) open 1:00 PM - 5:00 PM
We will be happy to take your order over the phone, or you may order from the website at any time!
Our Guarantee
Your satisfaction is our top priority. If for any reason you are not thoroughly satisfied with your purchase, please return it within one week of receipt and we'll promptly exchange it or refund your purchase price.
Exchanges
If you need to make an exchange just call us and we'll send your replacement item right away. To exchange by mail, complete the information on the back of your shipping invoice and enclose in the box. Take the box to the post office and affix the proper postage. Your exchange will be processed upon receipt of your package.
Returns
If you need to return your purchase within one week of receipt, simply complete the return merchandise form on the back of your shipping invoice and enclose in the box with the item(s). Take the box to the post office and affix the proper postage. Your refund will be processed promptly upon receipt of your package.
Merchandise Availability
We order all merchandise to be available when you order from us. However, we may sometimes experience greater than expected demand for an item or an unforeseen delay in shipment to us. Should an item be delayed, you will be immediately advised of the shipping date at the time of your order. Your credit card will not be charged until we ship your order. We suggest you order early to avoid possible delays.
Privacy Policy
Hunter and Coggins is committed to protecting the privacy of our customers. The information that we collect is used only to process orders, and on occasion, to send update information about our site.
Ordering
Hunter and Coggins has an order form that you use to request products. The contact information requested on this form (name, address, telephone number, etc) is entered through a secure server, and is used to send your order. It may be necessary for us to use this information to contact you with questions pertaining to your order or to make a confirmation. The financial information collected (credit card numbers, credit card expiration dates, billing address, etc) is entered through a secure server and is used to bill you for your order. We process this information manually to complete the billing process.
We do not collect demographic information, and we do not market to children.
Cookies
When you enter Hunter and Coggins, you are not requested to log on or give any identifiable information. This information is only requested at the point of ordering. Therefore, we do not track your interests, where you came from, where you go, or any other details.
Cookies are pieces of information planted on your computer by your web server, and are typically used on the web as a marketing tool to track customer navigation. The Hunter and Coggins shopping cart only uses cookies to keep track of the items in your shopping cart. Since you are not required to log in with any identifiable information (name, password, etc) the shopping carts are not connected with any personal customer information that could be exploited. The link simply does not exist.
Sharing and Security
Hunter and Coggins uses a secure server to collect all customer sensitive information. We do not authorize the sharing of any customer information with anyone.
Newsletters and Updates
Currently, Hunter and Coggins does not send informative emails or newsletters to our customers. We may choose to do so in the future, at which point, our process will be posted here in our privacy policy.
